Shipping & Processing

Canada & U.S. Deliveries

• Orders are shipped via Canada Post, UPS, USPS, FedEx, and other reliable carriers.
• Free shipping on orders over $79.
• We aim to ship all orders within 1–2 business days.
• Tracking numbers will be included in your “Shipped” email.

International Deliveries

• We ship to most countries.
• To check shipping costs, add items to your cart and proceed to checkout—select your country from the dropdown to see a shipping quote.
• If your country is not listed, contact us at [email protected], and we’ll assist you.
• International Express Courier delivery typically takes 10–20 business days.

Import Duties & Regulations

• Each country has its own import taxes, duties, and regulations, which are the customer’s responsibility.
• Shipping fees are non-refundable.
• Alternative shipping methods are available upon request. However, if you choose uninsured shipping, we are not responsible for any loss or damage.

For more international shipping details, please contact us.

Returns, Refunds & Exchanges

Refunds and exchanges must be requested within 14 days of delivery. If you experience any issues upon receiving your order, please notify us immediately—we’ll work to resolve the problem as quickly as possible.

Damaged or Defective Products

• If your item arrives damaged during shipping or is originally defective, Minimal will replace it at no cost to you.
• Any damage must be reported within 24 hours of receiving your shipment.
• Please take photos of the original damaged box so we can file an insurance claim with the carrier if necessary.

Refunds & Return Conditions

• Refunds are only issued after items are returned in unused, original condition.
• Customers are responsible for all return shipping costs, as well as any duties and/or taxes incurred on return shipments.
• Inbound and outbound shipping costs, duties, taxes, payment processing fees, and related charges are non-refundable and will be deducted from the refund amount.
• If returned items are damaged during return shipping, the buyer is responsible for any loss.

Return & Exchange Process

All returns and exchanges must be approved by our team. A Minimal-issued Return Tracking (RT) number is required for any return, exchange, or refund request.

How to Request a Return or Exchange:

1. Email [email protected] to request an RT number before shipping any items back.
2. Returns, exchanges, or refunds will not be accepted without an approved RT number.
3. Customers are responsible for both return and replacement shipping costs in the case of an exchange.

Final Sale Items

• All sale items and customized products are final sale and cannot be returned or exchanged.

For any questions, feel free to reach out—we’re happy to help!

Happy shopping, and thank you for your business!

Warranty

We are so convinced that the Minimal products available that we guarantee every product against manufacturer defects for one year standard warranty.  Although our one year warranty does not cover regular wear and tear, such as dents, scratches, powder coat chips from the product being dropped, damaged, etc., it does cover manufacturing defects, such as:

1. Broken or leaking caps: If your cap breaks or you notice a leak, do not send your product to us. Instead, simply email us at [email protected]. Please note you may be required to send us a photo of your cap to validate the claim. You will be responsible for the shipping charge to have the product returned.

2. Products that no longer insulated: You can test the insulation property of your product at home by adding boiling hot water to the product. After 5 minutes, feel the outside of the product (below the neck). If you feel any hot spots, the vacuum has been compromised and you are eligible for a replacement.

3. Products that are damaged during the shipping process: Please contact us if you ordered your product from minimalbottle.com store and it arrived damaged.

4. Rattling products: The rattle you hear is a small metal disc that sits at bottom of product, between the inside and outside wall of your Minimal product for aiding the vacuum insulation process. Sometimes the disc comes out of its place and you could hear a clicking sound.  This will not affect the insulation of your product nor any other function.  If you could live with it and we will appreciated. However, if it is an annoyance, we will exchange it for a new product.

5. Replacement: Please note your Warranty Claim Minimal will be replaced by the same size and color product. If the size and color are no longer available, it will be replaced by one of similar size and color and will not be of lesser MSRP value. Unfortunately, replacement products under warranty cannot be customized.

If you have a product with a custom logo, we are not able to screen print or engrave the artwork on your return product. Once we have your defective product, please allow 10-15 days for return delivery. You will receive a confirmation email once the product has been processed for a warranty exchange.

If you have a warranty claim, please contact us here.