Minimal – FAQ
WHERE IS MY ORDER?
You can check your order status and details by logging into your account.
CAN I CANCEL OR MODIFY MY ORDER?
We strive to process and ship orders as quickly as possible. Once an order is processed, we are unable to make changes. Orders cannot be canceled after they have been shipped. If you need to return a non-customized product, please contact us at [email protected].
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
- Non-customized products: 1-3 business days
- Customized products: 1-4 weeks
- Large quantity orders: 4-10 weeks
Most shipments take an additional 1-7 business days to arrive.
HOW DO I FIND AN AUTHORIZED MINIMAL RETAILER?
Minimal products are available at retailers across Canada and the United States. To find a store near you, please contact us. Customized products are only available at minimalbottle.com.
CAN’T FIND A PRODUCT OR IT’S OUT OF STOCK?
If a product is out of stock, enter your email to be notified when it’s available again. You can also check with local dealers in your area.
WHERE DO I ENTER A PROMO CODE?
Once you’ve added items to your cart, enter your promo code at checkout under the Payment section.
HOW DO I PLACE A CUSTOMIZED ORDER?
Fill out the custom order form on this page.
WHERE ARE MINIMAL PRODUCTS MANUFACTURED?
All Minimal products are labeled with their country of origin. Most of our products are made in Canada, China, or Korea. Customized products are proudly produced in Toronto, Canada.
HOW CAN I REQUEST A MINIMAL CATALOG?
You can request a full-color Minimal Product Catalog by emailing us at [email protected]. We’ll be happy to assist you!
At Minimal, we focus on innovative, smart and sustainable solutions. Our mission is to bring the unique and innovative products to optimize your health and wellness.